Last updated: June 2026
Who we are
Promotional Umbrella Experts is an Australian, family-owned supplier of branded umbrellas, operating since 1989 and part of the Promo Experts Group. Our office is at Unit 5, 83-87 Wellington Street, St Kilda VIC 3182. This policy explains how we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988.
Information we collect
We collect the information we need to quote, produce and deliver your branded umbrellas. This typically includes:
- Your name, business name, email address, phone number and delivery address.
- Order details such as the umbrella styles, quantities, decoration and your chosen artwork.
- Logo and artwork files you supply for printing.
- Basic technical and usage information when you browse our website.
How we use your information
We use your information to prepare quotes, process and produce orders, supply a digital proof to approve as part of the order process, arrange delivery, provide customer support and keep you updated about your order. We may also use your contact details to respond to enquiries and, where you have agreed, to send occasional product information you can opt out of at any time.
When we disclose information
We share information only as needed to fulfil your order. That can include trusted print and production partners who decorate your umbrellas, and freight carriers who deliver them. We do not sell your personal information. We may also disclose information where required by law.
Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We retain your artwork and order specifications so that reorders are quick and consistent. If you would prefer we remove your artwork from file after an order, let us know and we will action it.
Cookies and website analytics
Our website may use cookies and standard analytics to understand how the site is used and to improve it. You can set your browser to refuse cookies, though some parts of the site may not function as intended if you do.
Access and correction
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate. Contact us using the details below and we will respond within a reasonable time.
Contact us
For any privacy question or request, call 1300 25 60 70, email info@promotionalumbrellaexperts.com.au, or write to us at Unit 5, 83-87 Wellington Street, St Kilda VIC 3182.
Questions about your details or an order
Talk to a specialist and we will point you in the right direction.